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rgcraig
03-02-2009, 03:45 PM
A secretary received 1547 calls in 45 work days.

A work day is 8 hrs.

Assume each call lasted 1 minute each.

How much time was spent per day on the phone?

Elizabeth
03-02-2009, 03:49 PM
Sorry I am slow, received 1547 calls?

rgcraig
03-02-2009, 03:49 PM
Sorry I am slow, received 1547 calls?

No, that was my bad - I left the word "calls" out.

Ferd
03-02-2009, 03:51 PM
She worked 21,600 minutes and spent 1547 minutes on these calls.

Thats a little over 7% of her time.

Ron
03-02-2009, 03:53 PM
34-35 minutes

Ferd
03-02-2009, 03:53 PM
what Ron said

rgcraig
03-02-2009, 03:54 PM
She worked 21,600 minutes and spent 1547 minutes on these calls.

Thats a little over 7% of her time.

How many minutes per day did these calls take?

pelathais
03-02-2009, 03:55 PM
She worked 21,600 minutes and spent 1547 minutes on these calls.

Thats a little over 7% of her time.
Are you sure? The question was, "How much time was spent per day on the phone?"

Calling her coworkers, kids, sitter, girlfriends, husband, pet sitter and the local 900 astrology hotline would add substantially to her totals.

rgcraig
03-02-2009, 03:55 PM
34-35 minutes

BINGO!

Just checking my brain.

My boss has been doing an analysis for YEARS WRONG!!!!!!! I just found the error.

She had reported the lady spend 4.3 HOURS on the phone per day??????????????????

Ferd
03-02-2009, 03:56 PM
How many minutes per day did these calls take?

still works out to 7% or what Ron said.

rgcraig
03-02-2009, 03:57 PM
Her formula was showing how many calls per hour she was getting - 4.3 calls per hour, but she thought it was telling she was on the phone for 4.3 hours.

She has the Masters Degree!

MissBrattified
03-02-2009, 03:57 PM
BINGO!

Just checking my brain.

My boss has been doing an analysis for YEARS WRONG!!!!!!! I just found the error.

She had reported the lady spend 4.3 HOURS on the phone per day??????????????????

I figured a little over half an hour per day?

What kind of analysis?

rgcraig
03-02-2009, 03:58 PM
Sad part is that management has trusted her analysis through the years!

Made some decision on her reports that affected a lot of people, departments, etc.

Man.

Ferd
03-02-2009, 03:58 PM
BINGO!

Just checking my brain.

My boss has been doing an analysis for YEARS WRONG!!!!!!! I just found the error.

She had reported the lady spend 4.3 HOURS on the phone per day??????????????????

she got her order of operations wrong huh?

MissBrattified
03-02-2009, 03:58 PM
Her formula was showing how many calls per hour she was getting - 4.3 calls per hour, but she thought it was telling she was on the phone for 4.3 hours.

She has the Masters Degree!

LOL!!!!

A Masters Degree is not a sign of genius. ;)

Elizabeth
03-02-2009, 03:59 PM
This is what I get

1547 divided by 45 days of work = 34.3 calls a day

34.3 divided by 8 hrs = 4.2 calls and hour

4.2 divided by 60 minuets = 14.28 minuets per call

rgcraig
03-02-2009, 03:59 PM
I figured a little over half an hour per day?

What kind of analysis?

How much time an assistant spends handling phone calls per day. She's used the report to support hiring more admins in departments or actually reprimanding assistants that spend too much time on the phone and it's been inaccurate all these years.

Timmy
03-02-2009, 04:00 PM
How much time an assistant spends handling phone calls per day. She's used the report to support hiring more admins in departments or actually reprimanding assistants that spend too much time on the phone and it's been inaccurate all these years.

Heads will roll!!

MissBrattified
03-02-2009, 04:01 PM
This is what I get

1547 divided by 45 days of work = 34.3 calls a day

34.3 divided by 8 hrs = 4.2 calls and hour

4.2 divided by 60 minuets = 14.28 minuets per call

You were good until step 3.

4.2 calls per hour is simply 4.2 minutes per hour on the phone. :thumbsup

rgcraig
03-02-2009, 04:01 PM
This is what I get

1547 divided by 45 days of work = 34.3 calls a day

34.3 divided by 8 hrs = 4.2 calls and hour

4.2 divided by 60 minuets = 14.28 minuets per call

That is correct.

However, she's saying that each call is only one minute, so she's trying to find out how much time those calls take per day (averaging only one minute per call)

Timmy
03-02-2009, 04:03 PM
Three guests check into a hotel room. The clerk says the bill is $30, so each pays $10. Later the clerk realizes the bill should only be $25. To rectify this, he gives the bellhop $5 to return to the guests. On the way to the room, the bellhop realizes that he cannot divide the money evenly. As they didn’t know the total of the revised bill, he decides to just give each guest $1 and keep $2 for himself.

Now that the guests have been given $1 back, each has paid $9. Notice that 3 x $9 = $27, and the bellhop has $2. But 2 + 27 = 29. If the guests originally handed over $30, what happened to the remaining $1?

rgcraig
03-02-2009, 04:04 PM
Heads will roll!!

Doubt anyone will ever know except the two of us and everyone here.

Just BLOWS me away.

I had the hardest time explaining it to her - you can't argue with math though.

I finally backed into it and told her if you take 34 minutes a day x 45 days that equals 1530 calls.

She couldn't say a word. Her boss walked up - I exited and came to my office and did a WHOOHOOOO!!!!

Elizabeth
03-02-2009, 04:12 PM
How many minutes per day did these calls take?

Here would go my step three and the 14 minuets.

But if you are going by what she is saying(about a minuet a call) then she is only spending 4.2 minuets and hour on the phone?

Sounds like she is lying-imo

rgcraig
03-02-2009, 04:15 PM
This is what I get

1547 divided by 45 days of work = 34.3 calls a day

34.3 divided by 8 hrs = 4.2 calls and hour

4.2 divided by 60 minuets = 14.28 minuets per call

1547 divided by 45 days of work = 34.3 calls a day

34.3 calls average one minute each = 34.3 minutes per day on calls.

pelathais
03-02-2009, 04:42 PM
Three guests check into a hotel room. The clerk says the bill is $30, so each pays $10. Later the clerk realizes the bill should only be $25. To rectify this, he gives the bellhop $5 to return to the guests. On the way to the room, the bellhop realizes that he cannot divide the money evenly. As they didn’t know the total of the revised bill, he decides to just give each guest $1 and keep $2 for himself.

Now that the guests have been given $1 back, each has paid $9. Notice that 3 x $9 = $27, and the bellhop has $2. But 2 + 27 = 29. If the guests originally handed over $30, what happened to the remaining $1?
That same trick gets used around here from time to time. Misdirection.

"Follow my facts - they're all correct! Therefore you MUST reach my conclusions, no matter what!"

But what happens when we pare the whole thing down? Try adding the $27 not refunded to the guests to the $3 dollars that was refunded. The total is $30 bucks.

rgcraig
03-02-2009, 05:31 PM
Here would go my step three and the 14 minuets.

But if you are going by what she is saying(about a minuet a call) then she is only spending 4.2 minuets and hour on the phone?

Sounds like she is lying-imo

Not lying - - she just didn't think through her formula. Her answer was how many calls per hour she gets (4.2) and she thought it was 4.2 hours.

I cringe at the thought of how many she has reprimanded in the past for talking on the phone too long and they weren't. Probably even wrote them up.

Felicity
03-02-2009, 05:35 PM
What does "wrote them up" mean?

Elizabeth
03-02-2009, 05:37 PM
Not lying - - she just didn't think through her formula. Her answer was how many calls per hour she gets (4.2) and she thought it was 4.2 hours.

I cringe at the thought of how many she has reprimanded in the past for talking on the phone too long and they weren't. Probably even wrote them up.
That is sad! How can she be a good leader if she doesn't even understand her own math?! Correcting people with the wrong knowledge, poor folks!

rgcraig
03-02-2009, 05:40 PM
What does "wrote them up" mean?

Discipline 1st step - - verbal warning (you talk too much on the phone)
Discipline 2nd step - - written warning (report proving you talk too much on the phone)

rgcraig
03-02-2009, 05:42 PM
That is sad! How can she be a good leader if she doesn't even understand her own math?! Correcting people with the wrong knowledge, poor folks!

She was a bit shocked, surprised, stunned, but said I can admit I made a mistake.

However, how far will she take that? Just admit to me or now go back to ALL the people she reported incorrectly and admit she messed up.

Felicity
03-02-2009, 05:58 PM
Discipline 1st step - - verbal warning (you talk too much on the phone)
Discipline 2nd step - - written warning (report proving you talk too much on the phone):woot

Blsdbeyondmsure
03-02-2009, 06:09 PM
But now I know & well... let's just say no more new admin's. J/K

rgcraig
03-02-2009, 06:18 PM
But now I know & well... let's just say no more new admin's. J/K

OH! You have to swear to secrecy!

Praxeas
03-02-2009, 07:31 PM
A secretary received 1547 calls in 45 work days.

A work day is 8 hrs.

Assume each call lasted 1 minute each.

How much time was spent per day on the phone?
34

Praxeas
03-02-2009, 07:32 PM
How many hours a day she worked was irrelevant

Ron
03-02-2009, 07:34 PM
BINGO!

Just checking my brain.

My boss has been doing an analysis for YEARS WRONG!!!!!!! I just found the error.

She had reported the lady spend 4.3 HOURS on the phone per day??????????????????

We have a "BINGO!":thumbsup

What'd I win?:hmmm

CAD/JPY
03-02-2009, 08:51 PM
Three guests check into a hotel room. The clerk says the bill is $30, so each pays $10. Later the clerk realizes the bill should only be $25. To rectify this, he gives the bellhop $5 to return to the guests. On the way to the room, the bellhop realizes that he cannot divide the money evenly. As they didn’t know the total of the revised bill, he decides to just give each guest $1 and keep $2 for himself.

Now that the guests have been given $1 back, each has paid $9. Notice that 3 x $9 = $27, and the bellhop has $2. But 2 + 27 = 29. If the guests originally handed over $30, what happened to the remaining $1?

Your revised bill is $25, the mistake is trying to account for $30. $9 x 3 people is $27, less the $2 stolen by the bellman, gives you the revised bill of $25.

Question is, does the bellman have to pay tithes on the $2???
:nah

MrsMcD
03-03-2009, 07:43 AM
LOL!!!!

A Masters Degree is not a sign of genius. ;)

Obviously. LOL

Timmy
03-03-2009, 07:56 AM
Your revised bill is $25, the mistake is trying to account for $30. $9 x 3 people is $27, less the $2 stolen by the bellman, gives you the revised bill of $25.

Question is, does the bellman have to pay tithes on the $2???
:nah

Yep. Ill-gotten gain is "increase", just the same! ;)

Hey Renda! Let your boss have a go at this one! :lol

ILG
03-03-2009, 08:21 AM
My brain just can't compute that stuff. Someday, I should take a class!!

Fiyahstarter
03-03-2009, 12:28 PM
That same trick gets used around here from time to time. Misdirection.

"Follow my facts - they're all correct! Therefore you MUST reach my conclusions, no matter what!"


Now that's just downright funny! And truthful!

TRFrance
03-03-2009, 04:40 PM
Her formula was showing how many calls per hour she was getting - 4.3 calls per hour, but she thought it was telling she was on the phone for 4.3 hours.

She has the Masters Degree!

Sad part is that management has trusted her analysis through the years!

Made some decision on her reports that affected a lot of people, departments, etc.

Man.
She still has her job after all this?

rgcraig
03-03-2009, 05:30 PM
She still has her job after all this?

I'm the only one that knows (well except one other person) and my boss.

Elizabeth
03-03-2009, 06:10 PM
She still has her job after all this?

I was thinking the same thing-