quick praise report

[diakonos]

I cancelled a car rental reservation the day of. That came with a $150 fee. I would be returned anything paid over $150. I contacted corporate and was given a full refund.

I had a free eye exam on Nov 20. My glasses cost over $300. It was a buy one get one free. I was told that the glasses would be ready the next morning. They were not. I went back in on Monday Nov 22. I was told they would be ready. They were not. I requested a refund.

On Wednesday on my way up to Houston I received a voicemail stating that my glasses were ready. I went for them on Monday Dec 2nd. The clerk handed them to me. I told him that I received a refund on them. He got his manager.

I explained the situation to the manager. He said that I could pay if I wanted to, or I could take them for free because the issue was on their end.

So, I got two pairs of free glasses.