The next time you think you dont like your job
 

I recived this email the other day. It was sent to me in error by a call center manager welcoming her new employees. I suggest the next time you dont like your boss or are having a hard time at work, you read this and thank the sweet clean Lord Jesus Christ you dont work for her!




Welcome to the Team!



I like to welcome you all to our team. At this time I like to acclimate you to what I expect from you as my ambassadors on our team. See I like to give respect to the men and women that come in everyday to work. I realize that what you do at time can be hard but at the same time you all have been equipped to do the job.



A few ground rules that we need to follow and we will all get a long quite well. Here are all the things that you can expect from me and some of the things that I expect from you.

1. Come to work on time, it is very important that you log into kronos first and then the phone. I pull a report everyday and see if you are logging in/out of the phone on time. I also see if you time stamping first and then logging into the phone. So I urge you to do it correctly the first time and we will not have any issues with your logging in/out.
2. At the end of your shift, make sure that you log out of the phone and immediately time stamp out. Once again I do pull a report to verify that you all are doing it correctly.
3. Breaks and Lunches, it is your responsibility to look at your schedule and ensure that you are going on time to your breaks and lunches.
4. Adherence is very important to me, so this means that I pull a report to ensure that you all are passing every day. The best way to ensure to pass adherence is to make sure that you go to break on time and come back on time. It is also important that you log in on time at the beginning of your shift as well .
5. Quality, this is the most easiest thing that you all can pass. Everyone has been equipped with how to verify a customer and how to use the AER statements along with the proper closing on each call. Remember the new incentive for 2008; you all can earn up to $1,080.00 a year extra. I am looking forward for every one to get this bonus.
6. Here are a few tips on PAR, when you first log into the phone you begin to work on your AHT. You can accomplish this by working on bringing it down immediately. By bring your AHT you will also bring your Availability up, lastly Transfer, well just don' t transfer unless it is absolutely a must.
7. I have some green hanging folders with your names on them. I will put all hand out, qa's, and any items that I need you to read and sign.
8. I also have a brown folder where I am requesting you to put all signed qa and any document that needs to be filed in you main folders.
9. As you can see I have saying at the bottom of my email, from time to time I change them this is to help you remember an element needed to performing your job.
10. Lastly we all can have some fun doing our job, as long as we keep it real....


" My goal was to provide 100% satisfaction today' , Have I totally resolved all your issues today?

Re: The next time you think you dont like your job
 

glad i aint workin there, lol,dt:ursofunny

Re: The next time you think you dont like your job
 

I have a headache after reading that.

Re: The next time you think you dont like your job
 

Let me state this very clearly.

THAT WAS NOT A JOKE!

That was a real email this lady sends her new employees.

Re: The next time you think you dont like your job
 

i believe you bro, unforutuantely that isnt the worst i have seen, ewww, lol,dt:ursofunny

Re: The next time you think you dont like your job
 

"this is the most easiest thing you all can pass"

among the others.

I am not a fan of micromanagement.

I am especially not a fan of micromanagement by people who cannot even demonstrate a proper command of the english language.

As I once stated to my wife when I saw something like this going on... "I'm too old to be someones dog."

LOL

Re: The next time you think you dont like your job
 

you arent kidding, that kind of grammer and the following in the same email:

My goal was to provide 100% satisfaction today

she failed on both counts.

Re: The next time you think you dont like your job
 

I think micromanagement and strict rules are fairly common for call centers. I simply could not do it. God bless those that can.

Re: The next time you think you dont like your job
 

our call centers (one of the largest telecom companies in the world) are pretty tight.

however, I work with 4 guys who were call center managers before they moved to this department. all of them said this was beyond the pale.

Re: The next time you think you dont like your job
 

LOL....I think I would have emailed her back and told her to be happy that her employees will be happy to know SHE can make mistakes too! (just to make her think you let the rest of them know!) LOL

(sowwy that was mean of me to think such a thing) LOL LOL LOL

Re: The next time you think you dont like your job
 

I did email her and told her, she sent it to me in error....

I almost included "AND THANK GOD"

Re: The next time you think you dont like your job
 

I took her "saying" was to be the goal of the employees-

Wow she has an incredible standard for them to uphold, I believe they should strive for it, but you can not make everyone happy--

Re: The next time you think you dont like your job
 

From the tenor of this particular email I think it is a safe assumption that she is the type who will not, on any regular basis, be made happy.

I think we have all seen this type before and hope to never see them again.

Re: The next time you think you dont like your job
 

Call centers are very strange places.

Re: The next time you think you dont like your job
 

My oh my, I think I am having a moment of PTSD (post traumatic stress disorder)

I had a flash back of one of my bosses I had, who told me I wasn't doing my job--(I worked at night)

but when I left my job they had to hire 2 people to replace me.

The woman ended up transferring and was later fired from that location :happydance

SHE WAS HORRIBLE!!!

Re: The next time you think you dont like your job
 

you said a mouthful....


and this "manager".....

she has issues, apparently.

Managers like this are a dime a dozen....they have more ego than sense.

Re: The next time you think you dont like your job
 

Yep...she's on a power hype!
Probably fairly young.

Re: The next time you think you dont like your job
 

can we say control freak?? lol Not me.... :runhills i am far too laid back for that..

I am fairly unsupervised at my job...and I am so thankful. Monthly numbers prove that I am working...

Oh, I couldn't imagine working for someone like that!!

Re: The next time you think you dont like your job
 

ACCCCCKKKKK!!!!!!

That thing STINKS!!!!





The rest of the things were just as bad....

Re: The next time you think you dont like your job
 

LOL! sooooo you have some experience with Kronos?

Bad mojo man, bad mojo!

Re: The next time you think you dont like your job
 

ITS NOT A BAD JOB, really.
OH that rings familiar, I had a job just like that, {sans the Kronos} it all brings back memories for 3 yrs as a customer service rep, it was almost exactly like that, our standards had to be at a certain level to get paid more and move on up., so it was beneficial to make sure all directions were followed exactly, and daily tallies even hourly, could be looked up on our computer screens., I actually miss that job, it was challenging and fun! Not sure what AHT means but on our job it was CHT = call handling time.
So what if one has to push onesself to reach certain goals, we got paid in accordance for it, [or demoted or let go if not reached] plus a sense of accomplishment, its not a job for everyone of course., I had never before dreamed that I could or would be doing that, but glad I did, even my sons worked there later on, for like a year, they liked it too., beat working at fast-food service, [they said], plus they dressed NICE, it was a good experience for them in business atmosphere, learning DISCIPLINE, now one is an electrician the other a pharmacy tech, soon to be pharmacist., very good sons and "saints" too. ;) Praise GOD!

Re: The next time you think you dont like your job
 

I worked for a bank in customer service in a call center situation. I enjoyed most of the experience.....but yes you did have to log into the computer and then the phone and they did monitor your time; assigned break and lunch schedule you had to follow.
I quit after 5 years. Management kept changing and therefore the rules and expectations also changed. The setting was nice...brand new state of the art building, nice facility, great view of the downtown from the 12th floor, our own "cubical" desk and corner...decent pay, great benefits; but you have to enjoy going to work or it just isn't worth it!

( a year after I left the entire dept merged with another dept on another floor and in essence the rules changed once again; by this time most of my co-workers had also bailed out.)

Re: The next time you think you dont like your job
 

We use it here even though we're salary and I don't work in a call center. Thankfully, my manager is not a stickler for it... but a former manager of mine was.

First words out of his mouth if you are going to be out... "log it in Kronos"



:reaction

Re: The next time you think you dont like your job
 

Kronos stinks. I used to get r estriced all the time for no reason. I'm glad me got a new time clock system. :gaga

Re: The next time you think you dont like your job
 

Hey Fred sorry I sent you the email from my boss. My mistake:kickcan

Re: The next time you think you dont like your job
 

I worked in a call center for a year and a half myself recently and it was nearly identical to this email. In fact, it was probably much worse since they kept developing NEW numbers and reports monthly to which you had new numbers to track.....





I was also going to say something about that email reminding me of an old pastor..... But thought, naawwwww.