Houston,
Here are some tips I have gathered to try to fix the problem.
- Have you tried clearing the app's cache?
- Have you tried clearing your device's cache?
- Have you tried uninstall/reinstall?
- Have you powered down the device?
I get soooo irritated with men who don't bother to read what I've written. I told them I had done all of the above BEFORE bothering anyone with my problem. But this was the advice I received, so I'll pass it along.
None of the above has helped me with the connection, so I'm hoping it will help you.
Could you please try these tips and let me know if anything changes for you?