Manners & Customer Service - Page 2

seguidordejesus · #11 03-09-2007, 09:54 AM

When I worked at Mazzio's on Robinson Rd., in Jackson, MS, Mark Dunn (sounding familiar, anyone?) taught me to be polite and professional.

Now, in East Texas, I'm greeted with a curt, "Take yo' orduh soon as yew ready!"

BUT, when I return to fast food joints in Mississippi, I get a polite (TIC), "WhaCHEWant?!!"

Ah, how time passes!

Theresa · #12 03-09-2007, 10:02 AM

Quote:

Originally Posted by seguidordejesus

When I worked at Mazzio's on Robinson Rd., in Jackson, MS, Mark Dunn (sounding familiar, anyone?) taught me to be polite and professional.

Now, in East Texas, I'm greeted with a curt, "Take yo' orduh soon as yew ready!"

BUT, when I return to fast food joints in Mississippi, I get a polite (TIC), "WhaCHEWant?!!"

Ah, how time passes!

ahhh

now I want some nachos with beef and peppers...

Hegavmelif · #13 03-09-2007, 10:18 AM

What really astounds me is when I make a bank deposit and the teller doesn't greet me, let alone say thank you. However, I believe that as a consumer, I have the right to expect to be treated with respect and courtesy. If I do not receive the expected level of friendly service, I find the nearest supervisor or manager, and in a very diplomatic way explain my experience/expectations.

As consumers, we have let businesses get away with letting their employees treat us rudely. The other reason that we experience this is because as Christians we are taught to keep out mouth shut about peoples' short-comings, and to do otherwise we are deemed negative and have a bad spirit.

I think that as a Christian we have a right to uphold the standard of service and to politely inform a manager of our expectations. If more consumers would speak up...we might see a difference.

#14 03-09-2007, 11:30 AM

Poor customer service is an issue with me, because I have been in middle management in that fiels for over 25 years...it starts at home with the toddler learning to say, "please", and "Thank you".

No excuse for poor service- except lack of training and accountability.

seguidordejesus · #15 03-09-2007, 11:33 AM

I think, though, that these are North American expectations, in general, and not applicable to many other "Western" cultures. I wouldn't know about non-Western ones.

Ron · #16 03-09-2007, 11:35 AM

Quote:

Originally Posted by seguidordejesus

I think, though, that these are North American expectations, in general, and not applicable to many other "Western" cultures. I wouldn't know about non-Western ones.

Expectations of what? And have we moved away from those expectations, or does it not apply anymore?

#17 03-09-2007, 05:19 PM

I have walked into Particulary McDonalds. Walked up to the counter and the kid is standing behind the counter. Never a greeting or "can I take your order". They just stand there and look at you. I just stand there and not say a word and look at them. Finally they get the message and say. Um Can I help you.

Tina · #18 03-09-2007, 06:05 PM

Quote:

Originally Posted by Fonix

I have walked into Particulary McDonalds. Walked up to the counter and the kid is standing behind the counter. Never a greeting or "can I take your order". They just stand there and look at you. I just stand there and not say a word and look at them. Finally they get the message and say. Um Can I help you.

It's nice to know that I'm not the only one that will stand there and look at them like they are stupid till they speak up.

I was pleasantly surprised by the cashier in Kroger tonight--- he was extremely courteous--compared to what I'm usually treated like at Walmart when I shop there. Most cashiers there will shove the receipt into my hand and start ringing up the next customer while rushing me to remove my bags from the turntable or whatever you call that thing they use now. I have gotten to the point that if they aren't courteous enough to help put the bags into the cart like they did BEFORE the days of those stupid things they have now-- that I will take my time about getting my bags off there and make the cashier stand there and hold items in their hands that they have rung up for the next customer.

Neck · #19 03-09-2007, 06:15 PM

Quote:

Originally Posted by Ron

I have noticed a disturbing trend and I am wondering if it is just a "Canadian" thing, or if it is being noticed elsewhere.

We seem to be raising a Generation of young people who lack basic manners
and young people who are in positions of Customer service who do everything but serve the public.

I grew up in the poor side of Vancouver but my mom drilled into my head Manners. I have passed that on to my kids.
"Yes please, no thank you, I'm sorry, excuse me," asre just some of the basics that people have commented that they are known for good manners.

I am noticing a trend also in Customer service whereby people get annoyed if you ask for some service like I should consider myself blessed just to be considered for service!

A number of years ago I was on my way home from work and was "hip checked" out of the way by a 8 yr old to get in the door of a 7/11.
I exclaimed, "EXCUSE ME!" It didn't even faze him.

I liked what one said to a clerk at a store over the lack of service he was getting.
He said, "Look, you are overhead, I am profit!"

Does anyone notice a lack of basic manners that seems to be lost in society?

Or is it just me?

I am soory if anyone is offended at this thread.

I'll walk out a place of business if their is no sign of some professionalism. The only way to speak is with your money. Then to raise your children to be respectful.

commonsense · #20 03-09-2007, 06:46 PM

I've worked in customer service for years in various capacities, and many companies still stress cs and will dismiss employees who are remiss. But yes, overall people are lax in their manners.

In several positions I've had they have used Nordstoms as the flagship of retail customer service and many use their standards for training.

Does anyone shop Nordstroms? We don't have one near us. The closest is the Mall of America.