Manners & Customer Service - Page 3

TRIPLE E · #21 03-09-2007, 06:56 PM

Ron it's not only you and it's not a west coast problem it's an everywhere problem.There's a whole generation of youth that have grown up in a society where common curtesies have not been taught in all areas. Like someone else posted don't get me started on this subject I'll just say it's sad but its everywhere

Ron · #22 03-09-2007, 07:05 PM

Am I wrong that it is a pet peeve of mine?

Nahum · #23 03-09-2007, 07:10 PM

Quote:

Originally Posted by TRIPLE E

Ron it's not only you and it's not a west coast problem it's an everywhere problem.There's a whole generation of youth that have grown up in a society where common curtesies have not been taught in all areas. Like someone else posted don't get me started on this subject I'll just say it's sad but its everywhere

Hey 3E, its not just the kids, its everyone.

I think everyone should be required to work behind a refund counter at Wal-Mart for about a year. It would totally change their lives!

In a former life, I managed a Sam's Club.

I had a guy walk through the doors, take the shoes from off of his feet, and demand that I exchange them.

When I stood there dumbfounded, he stated that he had only had them for six months and they were falling apart.

You know what I did?
I let him get a new pair, and threw the others in the trash.

#24 03-09-2007, 07:10 PM

while we are gripping here is another grip I have...her I am in a store trying to be checked out by a clerk with money in hand and wanting to pay and the phone rings..

They stop, go get the phone, and here I am already in PERSON with money in hand and they make me WAIT and help the person on the other end of the phone who isnt YET a customer

Ron · #25 03-09-2007, 07:15 PM

Quote:

Originally Posted by Fonix

while we are gripping here is another grip I have...her I am in a store trying to be checked out by a clerk with money in hand and wanting to pay and the phone rings..

They stop, go get the phone, and here I am already in PERSON with money in hand and they make me WAIT and help the person on the other end of the phone who isnt YET a customer

Amen! Wrong, Wrong, Wrong! Bad manners.
Everytime I go through the drive thru at any fast food joint I am usually served by some Teeny bopper who has his/her mind on their boyfriend/girlfriend and usually gets the order wrong.

Unfortunately, I politely request that they repeat back to me the order, and then I check the bag's contents.

stmatthew · #26 03-09-2007, 09:50 PM

The best way to have a pleasant experience is to be as friendly and kind to them as you would want them to be to you. Will it make every time good? NO, but you will go away many times having made someones day. I have heard it said many times, and it is true. You don't know the story behind that grumpy person. You may be the only smile they get that day.

Ron · #27 03-10-2007, 06:54 AM

Quote:

Originally Posted by stmatthew

The best way to have a pleasant experience is to be as friendly and kind to them as you would want them to be to you. Will it make every time good? NO, but you will go away many times having made someones day. I have heard it said many times, and it is true. You don't know the story behind that grumpy person. You may be the only smile they get that day.

Very true St Matt, that can go for all of our relationships as well.

I just noticed an overall trend of "Manners" becoming less important and of "Manners" going by the wayside in general.

rgcraig · #28 03-10-2007, 07:28 AM

Matt,

You bring up a good point.

In our society of microwave service, as consumers sometimes we expect things immediately too. So the manners missing isn't always from the worker, it's many times from the customer.

I think as Ron has stated manners and courteousy is missing as a whole.

I use the "nice card" many times and get treated very fair when the customer in front of me was almost ignored. It's a effort, but well worth it to be nice and may make their day.

At least give them an idea of how they "should" be acting!

Margies3 · #29 03-10-2007, 07:33 AM

Quote:

Originally Posted by stmatthew

The best way to have a pleasant experience is to be as friendly and kind to them as you would want them to be to you. Will it make every time good? NO, but you will go away many times having made someones day. I have heard it said many times, and it is true. You don't know the story behind that grumpy person. You may be the only smile they get that day.

Not long ago, Matt, I went thru the drive-thru at McDonald's. When they handed me my food, I thanked them and wished them a good day. The woman who was working STOPPED. Literally! With her hand in mid-air. Just STOPPED. She looked and me said to me, "Thank you! You are the first person today who has come thru here and wished ME a good day. Most just drive off when I say it to them."

I agree that customer service is becoming worse and worse. But every now and then I have to kick myself and remind me that I can't do anything about anyone else's actions or attitudes. But I do have control over my own. So I have to make an extra effort to reflect Christ in a better way.

#30 03-10-2007, 08:53 AM

I was not saying in any way to be rude in the least bit but I was just commenting on the clerk. Not talking about our own actions.

To me, I think even if the food is not good at a restaurant Its not the waitress fault and we still should tip her for her good service.

I think we need to be a good respresentitive of Jesus Christ EVERYDAY of the yr