Question For Americans

[Rev]

Originally Posted by Ron

Why is it when I call someone and it either goes to a call centre in the States, head office in the States, or Branch office in the States the conversation is abrupt like this:

Me: "Hi, how are you today?"
Them: "Fine,how can I help you?" (all said curtly & abruptly!"

A call centre, or head office, or branch office in Canada goes something like this:

Me: "Hi, how are you?"
Them: "Fine thanks, how are you?" (nice voice)
Me: "Not to bad, there is a lot of snow here today, we aren't used to that!
Them: (Laughter) I bet you are not used to it where you are, my call display shows that you are in Vancouver, in Toronto last night it snowed 15 CM & is minus 30!"

The conversation cab go on like this for a few minutes depending on if it is busy or not.

It seems the Americans don't banter at all in friendly talk.

Has anyone else seen this, is it a policy?

Is there a lack of fiber in diets??

Why the crankiness?

I didn't know there was any call centers in the U.S., I thought they were all in India.

[Ron]

Originally Posted by Rev

I didn't know there was any call centers in the U.S., I thought they were all in India.

I called Best Buy the other day & their call centre is in the States.

[Rev]

Originally Posted by Ron

I called Best Buy the other day & their call centre is in the States.

I think that some companies are beginning to bring them back to the U.S. Hard to conduct business if you can't understand the other person.

[Pressing-On]

Originally Posted by Rev

I think that some companies are beginning to bring them back to the U.S. Hard to conduct business if you can't understand the other person.

Good point. That's why English should be the standard.

[Rev]

Originally Posted by Pressing-On

Good point. That's why English should be the standard.

Yes and unbroken English at that! I like to understand more than every third or four word!

[Pressing-On]

Originally Posted by Rev

Yes and unbroken English at that! I like to understand more than every third or four word!

Right, that can be seriously annoying. I think they put these people with certain companies so you won't try to cancel your account!!

[scotty]

Originally Posted by Rev

I didn't know there was any call centers in the U.S., I thought they were all in India.

Thats what I was thinking, how did you get a hold of one in America? We Americans have been trying to get an American on the phone since America was founded.