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Re: Business and the Current Crisis
Call center work mostly moved to working from home. Some lines of business have significantly less work. Some significantly more.
Any call center business that relied heavily on offshore work (India, Philippines, etc) tended to struggle as work at home options are typically very limited in those countries and they had lockdowns of their own (poor internet service outside business locations being their biggest issue).
For anyone in the U.S. locations that still has to work on site they tend to be physically spacing everyone out and have offered employees a few washable masks.
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