The next time you think you dont like your job

[simplyme]

ITS NOT A BAD JOB, really.
OH that rings familiar, I had a job just like that, {sans the Kronos} it all brings back memories for 3 yrs as a customer service rep, it was almost exactly like that, our standards had to be at a certain level to get paid more and move on up., so it was beneficial to make sure all directions were followed exactly, and daily tallies even hourly, could be looked up on our computer screens., I actually miss that job, it was challenging and fun! Not sure what AHT means but on our job it was CHT = call handling time.
So what if one has to push onesself to reach certain goals, we got paid in accordance for it, [or demoted or let go if not reached] plus a sense of accomplishment, its not a job for everyone of course., I had never before dreamed that I could or would be doing that, but glad I did, even my sons worked there later on, for like a year, they liked it too., beat working at fast-food service, [they said], plus they dressed NICE, it was a good experience for them in business atmosphere, learning DISCIPLINE, now one is an electrician the other a pharmacy tech, soon to be pharmacist., very good sons and "saints" too. Praise GOD!

[commonsense]

I worked for a bank in customer service in a call center situation. I enjoyed most of the experience.....but yes you did have to log into the computer and then the phone and they did monitor your time; assigned break and lunch schedule you had to follow.
I quit after 5 years. Management kept changing and therefore the rules and expectations also changed. The setting was nice...brand new state of the art building, nice facility, great view of the downtown from the 12th floor, our own "cubical" desk and corner...decent pay, great benefits; but you have to enjoy going to work or it just isn't worth it!

( a year after I left the entire dept merged with another dept on another floor and in essence the rules changed once again; by this time most of my co-workers had also bailed out.)

Originally Posted by Ferd

LOL! sooooo you have some experience with Kronos?

Bad mojo man, bad mojo!

We use it here even though we're salary and I don't work in a call center. Thankfully, my manager is not a stickler for it... but a former manager of mine was.

First words out of his mouth if you are going to be out... "log it in Kronos"

[missdkendall]

Kronos stinks. I used to get r estriced all the time for no reason. I'm glad me got a new time clock system.

[Jack Shephard]

Originally Posted by Ferd

I recived this email the other day. It was sent to me in error by a call center manager welcoming her new employees. I suggest the next time you dont like your boss or are having a hard time at work, you read this and thank the sweet clean Lord Jesus Christ you dont work for her!

Hey Fred sorry I sent you the email from my boss. My mistake

[RandyWayne]

I worked in a call center for a year and a half myself recently and it was nearly identical to this email. In fact, it was probably much worse since they kept developing NEW numbers and reports monthly to which you had new numbers to track.....





I was also going to say something about that email reminding me of an old pastor..... But thought, naawwwww.