Serious Question - Page 2

citizen · #11 02-23-2009, 01:15 PM

lol, I am being a little paranoid. And then...

Withdrawn · #12 02-23-2009, 01:30 PM

Probably because to make a payment to a human being over the phone costs them more - they have the overhead to cover (employee compensation package, workspace and ambient infrastructure, etc.). I'm just guessing, as one who has often wondered this as well.

rgcraig · #13 02-23-2009, 01:34 PM

Quote:

Originally Posted by citizen

Thats true.

Look now we all have to have cable TV if we are to have TV at all. No more rabbit ears. Big Brother is recording our TV habits I think.

You shouldn't be watching TV anyway!

BrotherEastman · #14 02-23-2009, 01:35 PM

Quote:

Originally Posted by JTULLOCK

Could be that it cost companies to process payments via credit and or debit. Any store that takes Debit and or credit that usually ask you whether you want credit or debit will usually run your card as debit cause they are not charged for those. Just a thought

Yes, but that really doesn't answer why they do not charge when using the other methods. If it costs almost $15 to pay by phone, then it should cost $15 no matter how you pay.

BrotherEastman · #15 02-23-2009, 01:37 PM

Quote:

Originally Posted by jaamez

Probably because to make a payment to a human being over the phone costs them more - they have the overhead to cover (employee compensation package, workspace and ambient infrastructure, etc.). I'm just guessing, as one who has often wondered this as well.

Except for when they call you for being late? Still doesn't make sense because customer service gets paid no matter what.

BrotherEastman · #16 02-23-2009, 01:38 PM

Quote:

Originally Posted by rgcraig

You shouldn't be watching TV anyway!

Hey, don't try to hi-jack my thread. LOL!

Esther · #17 02-23-2009, 02:00 PM

Quote:

Originally Posted by JTULLOCK

Could be that it cost companies to process payments via credit and or debit. Any store that takes Debit and or credit that usually ask you whether you want credit or debit will usually run your card as debit cause they are not charged for those. Just a thought

Actually, they are charged for both. Just usually cheaper to use the debit than credit.

MissBrattified · #18 02-23-2009, 02:01 PM

I don't know, but paying that fee to get your payment in on time is cheaper than paying hiked up interest because you were late once or twice.

nahkoe · #19 02-23-2009, 02:32 PM

Quote:

Originally Posted by JTULLOCK

Could be that it cost companies to process payments via credit and or debit. Any store that takes Debit and or credit that usually ask you whether you want credit or debit will usually run your card as debit cause they are not charged for those. Just a thought

How can they run it as debit, since to run it as debit requires a pin number?

We run all cards as credit.

CC1 · #20 02-23-2009, 03:18 PM

Quote:

Originally Posted by BrotherEastman

Yes, but that really doesn't answer why they do not charge when using the other methods. If it costs almost $15 to pay by phone, then it should cost $15 no matter how you pay.

Brother Eastman Kodak,

All of these fees are a huge moneymaker for banks. That is why they have a big fee if you go over your credit limit by even one dollar and another fee if you are late on your payment even by one day.

In addition most of my credit card companies offer to expedite a payment made online to a same day payment for some huge fee of about fifteen bucks because they know it is worth it to someone if it not being credited that day means they will be late and they will have a thirty five dollar late charge.

I have not run across a company that makes a distinction in fees between paying online or on the phone though. The only ratoinale I can think of is if you actually are speaking to a customer service rep and they justify it by that costing them money whereas if you did it online it would all be automated. I would be surprised if you were talking to a real person though since most payments by telephone are automated.