Quote:
Originally Posted by NotforSale
Got this advice from a full time computer expert who maintains/troubleshoots the entire College computer program in our County.
First, all of these downloads are FREE!! You don't have to buy anything.
Download AVAST (Antivirus), do 3 full scans, rebooting after each scan. Then SPYBOT, Search and Destroy (Malware), do 3 full scans, rebooting after each scan.
He told me this would work, and it did on my daughter’s computer. If for some reason this doesn't, a new Hard Drive may be next.
This scanning will take some time, so if you choose to do this, be patient. Like others have said, you may need to access your computer in Safe Mode to perform these scans.
A hint to anyone who reads this; Bad emails are the number one cause of computer viruses. Good luck!  |
For one thing you only need a new hard drive if it is physically bad or damaged. If not in a worst case, just reformat and start over.
I'm also in charge of an entire (private) school and am frequently fixing hard drives. We have a ton of Mac's so it doesn't tend to be virus removal so much as data recovery and hard drive replacements. And yes, the Mac's are being sent to Applecare constantly.
I personally like and use Malwarebytes and do NOT like Spybot. You usually have to run it in Safe mode since quite a bit of malware will prevent it from starting in the first place. In a really bad case I will physically remove the hard drive and connect it via USB encloser to another computer and run that PC's antivirus software on it.
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